{"id":2317,"date":"2026-03-13T02:00:00","date_gmt":"2026-03-13T02:00:00","guid":{"rendered":"https:\/\/18kenglish.com\/phone-call-english-phrases-voicemail-video-chat\/"},"modified":"2026-03-16T08:21:46","modified_gmt":"2026-03-16T08:21:46","slug":"english-phone-conversation-phrases","status":"publish","type":"post","link":"https:\/\/18kenglish.com\/vi\/cac-cum-tu-giao-tiep-qua-dien-thoai-bang-tieng-anh\/","title":{"rendered":"H\u1ed9i tho\u1ea1i ti\u1ebfng Anh qua \u0111i\u1ec7n tho\u1ea1i | H\u01a1n 50 c\u1ee5m t\u1eeb d\u00f9ng trong cu\u1ed9c g\u1ecdi"},"content":{"rendered":"\n<p>Does your heart race every time the phone rings at work? You&#8217;re not alone. For many English learners in Taiwan, phone calls (\u96fb\u8a71) are scarier than face-to-face conversations. You can&#8217;t read body language, there&#8217;s background noise, and everything happens fast. But here&#8217;s the good news \u2014 once you master a handful of go-to phrases (\u5e38\u7528\u53e5\u578b), you&#8217;ll handle any call like a pro.<\/p>\n\n\n\n<p>This guide breaks down the English you actually need on the phone \u2014 from picking up and saying hello to leaving voicemails (\u8a9e\u97f3\u7559\u8a00), putting people on hold, and even joining video calls (\u8996\u8a0a\u901a\u8a71). Every phrase comes with a Chinese translation so you can study at your own pace. Let&#8217;s pick up the phone and get started.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/18kenglish.com\/wp-content\/uploads\/2026\/03\/02-man-phone-call-1.jpg\" alt=\"Man standing outside talking on the phone in English\"\/><figcaption>Feeling confident on the phone starts with knowing the right phrases (\u638c\u63e1\u6b63\u78ba\u53e5\u578b\u5c31\u80fd\u81ea\u4fe1\u63a5\u96fb\u8a71)<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Answering the Phone (\u63a5\u96fb\u8a71)<\/h2>\n\n\n\n<p>First impressions count, even when someone can&#8217;t see your face. The way you answer a phone call tells the other person whether you&#8217;re professional (\u5c08\u696d\u7684), friendly, or both. Here are some standard greetings for different situations.<\/p>\n\n\n\n<p><strong>Formal \/ Office (\u6b63\u5f0f \/ \u8fa6\u516c\u5ba4):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Good morning, this is [your name] speaking. How may I help you?&#8221; (\u65e9\u5b89\uff0c\u6211\u662f[\u4f60\u7684\u540d\u5b57]\uff0c\u8acb\u554f\u6709\u4ec0\u9ebc\u9700\u8981\u5e6b\u5fd9\u7684\uff1f)<\/li>\n<li>&#8220;Thank you for calling [company name]. How can I direct your call?&#8221; (\u611f\u8b1d\u4f86\u96fb[\u516c\u53f8\u540d\u7a31]\u3002\u8acb\u554f\u8981\u8f49\u63a5\u54ea\u4f4d\uff1f)<\/li>\n<li>&#8220;[Company name], [your name] speaking.&#8221; ([\u516c\u53f8\u540d\u7a31]\uff0c\u6211\u662f[\u4f60\u7684\u540d\u5b57]\u3002)<\/li>\n<\/ul>\n\n\n\n<p><strong>Casual \/ Friends (\u975e\u6b63\u5f0f \/ \u670b\u53cb):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Hey, what&#8217;s up?&#8221; (\u563f\uff0c\u600e\u9ebc\u4e86\uff1f)<\/li>\n<li>&#8220;Hey! Long time no talk!&#8221; (\u563f\uff01\u597d\u4e45\u6c92\u804a\u4e86\uff01)<\/li>\n<li>&#8220;Yo, what&#8217;s going on?&#8221; (\u563f\uff0c\u6700\u8fd1\u5982\u4f55\uff1f)<\/li>\n<\/ul>\n\n\n\n<p>Quick tip (\u5c0f\u8a23\u7ac5): In a professional setting, always state your name and the company name. This saves time and lets the caller know they&#8217;ve dialled (\u64a5\u6253) the right number.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/18kenglish.com\/wp-content\/uploads\/2026\/03\/03-desk-phone-1.jpg\" alt=\"Office desk phone for business English calls\"\/><figcaption>A desk phone still shows up in many Taiwanese offices \u2014 knowing how to use it matters (\u684c\u4e0a\u96fb\u8a71\u5728\u53f0\u7063\u8fa6\u516c\u5ba4\u4f9d\u7136\u5e38\u898b)<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Making a Phone Call (\u6253\u96fb\u8a71)<\/h2>\n\n\n\n<p>Sometimes you&#8217;re the one dialling. Whether you&#8217;re calling a hotel to make a reservation (\u9810\u8a02) or phoning a client (\u5ba2\u6236), you need a strong opening line.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Hi, this is [name] from [company]. I&#8217;m calling about\u2026&#8221; (\u55e8\uff0c\u6211\u662f[\u516c\u53f8]\u7684[\u540d\u5b57]\u3002\u6211\u6253\u96fb\u8a71\u662f\u95dc\u65bc\u2026\u2026)<\/li>\n<li>&#8220;Hello, may I speak to [person&#8217;s name], please?&#8221; (\u4f60\u597d\uff0c\u8acb\u554f\u53ef\u4ee5\u627e[\u67d0\u4eba]\u55ce\uff1f)<\/li>\n<li>&#8220;I&#8217;m returning a call from [person].&#8221; (\u6211\u56de\u8986[\u67d0\u4eba]\u7684\u4f86\u96fb\u3002)<\/li>\n<li>&#8220;Could you put me through to the [department] department?&#8221; (\u53ef\u4ee5\u5e6b\u6211\u8f49\u63a5[\u90e8\u9580]\u55ce\uff1f)<\/li>\n<li>&#8220;I&#8217;d like to make an appointment, please.&#8221; (\u6211\u60f3\u9810\u7d04\uff0c\u9ebb\u7169\u4f60\u4e86\u3002)<\/li>\n<\/ul>\n\n\n\n<p>Notice how &#8220;may I&#8221; and &#8220;could you&#8221; pop up a lot? These <a href=\"https:\/\/dictionary.cambridge.org\/grammar\/british-grammar\/politeness\" target=\"_blank\" rel=\"noopener\">polite modal verbs<\/a> soften your requests and make you sound courteous (\u6709\u79ae\u8c8c\u7684). In Mandarin, we might add \u300c\u8acb\u300dor\u300c\u9ebb\u7169\u4f60\u300d\u2014 the English equivalent is using modals like <em>may<\/em>, <em>could<\/em>, and <em>would<\/em>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/18kenglish.com\/wp-content\/uploads\/2026\/03\/04-headset-laptop.jpg\" alt=\"Headset and laptop for customer service calls in English\"\/><figcaption>Modern phone calls often happen through headsets and laptops (\u73fe\u4ee3\u96fb\u8a71\u901a\u8a71\u5e38\u900f\u904e\u8033\u6a5f\u548c\u7b46\u96fb\u9032\u884c)<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Putting Someone on Hold &amp; Transferring Calls (\u8acb\u7a0d\u5019 &amp; \u8f49\u63a5\u96fb\u8a71)<\/h2>\n\n\n\n<p>Nothing kills a conversation faster than awkward silence. If you need to check something or transfer the call (\u8f49\u63a5), tell the caller what you&#8217;re doing.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Could you hold for a moment, please?&#8221; (\u53ef\u4ee5\u8acb\u4f60\u7a0d\u7b49\u4e00\u4e0b\u55ce\uff1f)<\/li>\n<li>&#8220;Let me put you on hold while I check that for you.&#8221; (\u6211\u5148\u5e6b\u4f60\u4fdd\u7559\u901a\u8a71\uff0c\u67e5\u4e00\u4e0b\u8cc7\u6599\u3002)<\/li>\n<li>&#8220;I&#8217;ll transfer you to [name\/department] now.&#8221; (\u6211\u73fe\u5728\u5e6b\u4f60\u8f49\u63a5\u7d66[\u59d3\u540d\/\u90e8\u9580]\u3002)<\/li>\n<li>&#8220;Please hold the line. I&#8217;ll be right back.&#8221; (\u8acb\u4e0d\u8981\u639b\u65b7\uff0c\u6211\u99ac\u4e0a\u56de\u4f86\u3002)<\/li>\n<li>&#8220;I&#8217;m sorry for the wait. Thank you for holding.&#8221; (\u62b1\u6b49\u8b93\u4f60\u4e45\u7b49\u4e86\uff0c\u8b1d\u8b1d\u4f60\u7684\u8010\u5fc3\u7b49\u5019\u3002)<\/li>\n<\/ul>\n\n\n\n<p>Transferring calls is a daily task in offices across Taiwan. If you work at a front desk (\u6ac3\u53f0) or in customer service (\u5ba2\u670d), these phrases will come in handy dozens of times a day. Practise them until they feel automatic \u2014 that&#8217;s when real fluency (\u6d41\u5229\u5ea6) kicks in.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Asking for Clarification (\u8acb\u6c42\u91d0\u6e05)<\/h2>\n\n\n\n<p>Phone lines aren&#8217;t always crystal clear. Background noise (\u80cc\u666f\u566a\u97f3), bad reception (\u6536\u8a0a\u4e0d\u826f), or unfamiliar accents (\u53e3\u97f3) can make it tough to catch every word. Don&#8217;t be afraid to ask for help \u2014 native speakers do it too!<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;I&#8217;m sorry, could you repeat that?&#8221; (\u4e0d\u597d\u610f\u601d\uff0c\u53ef\u4ee5\u518d\u8aaa\u4e00\u6b21\u55ce\uff1f)<\/li>\n<li>&#8220;Could you speak a little more slowly, please?&#8221; (\u53ef\u4ee5\u8acb\u4f60\u8aaa\u6162\u4e00\u9ede\u55ce\uff1f)<\/li>\n<li>&#8220;I didn&#8217;t quite catch that. Could you say it again?&#8221; (\u6211\u6c92\u6709\u807d\u6e05\u695a\uff0c\u53ef\u4ee5\u518d\u8aaa\u4e00\u6b21\u55ce\uff1f)<\/li>\n<li>&#8220;Could you spell that for me?&#8221; (\u53ef\u4ee5\u5e6b\u6211\u62fc\u4e00\u4e0b\u55ce\uff1f)<\/li>\n<li>&#8220;Sorry, you&#8217;re breaking up. Can you hear me?&#8221; (\u62b1\u6b49\uff0c\u8a0a\u865f\u65b7\u65b7\u7e8c\u7e8c\u7684\u3002\u4f60\u807d\u5f97\u5230\u6211\u55ce\uff1f)<\/li>\n<li>&#8220;Let me read that back to you to make sure I&#8217;ve got it right.&#8221; (\u6211\u8986\u8ff0\u4e00\u904d\uff0c\u78ba\u8a8d\u6211\u8a18\u5c0d\u4e86\u3002)<\/li>\n<\/ul>\n\n\n\n<p>&#8220;You&#8217;re breaking up&#8221; is one of those must-know phone phrases (\u5fc5\u5b78\u96fb\u8a71\u7528\u8a9e) that doesn&#8217;t translate literally. It means the connection is bad and the voice is cutting in and out. You&#8217;ll hear it all the time on mobile calls.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/18kenglish.com\/wp-content\/uploads\/2026\/03\/05-customer-service-rep.jpg\" alt=\"Customer service rep answering phone in English\"\/><figcaption>A warm smile comes through your voice, even on the phone (\u6eab\u6696\u7684\u5fae\u7b11\u900f\u904e\u8072\u97f3\u4e5f\u80fd\u50b3\u905e\u51fa\u4f86)<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Leaving a Voicemail (\u7559\u8a9e\u97f3\u4fe1\u7bb1)<\/h2>\n\n\n\n<p>Voicemail (\u8a9e\u97f3\u7559\u8a00) can feel intimidating because you&#8217;re talking to a machine, not a person. The key is to keep it short and include the basics: your name, the reason for calling, and your callback number (\u56de\u96fb\u865f\u78bc).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Hi, this is [name]. I&#8217;m calling about [reason]. Could you give me a call back at [number]? Thanks!&#8221; (\u55e8\uff0c\u6211\u662f[\u540d\u5b57]\u3002\u6211\u6253\u96fb\u8a71\u662f\u56e0\u70ba[\u539f\u56e0]\u3002\u53ef\u4ee5\u56de\u96fb\u7d66\u6211\u55ce\uff1f\u865f\u78bc\u662f[\u865f\u78bc]\u3002\u8b1d\u8b1d\uff01)<\/li>\n<li>&#8220;Hello, this is [name] from [company]. I&#8217;d like to discuss [topic]. Please call me back at your earliest convenience. My number is [number].&#8221; (\u4f60\u597d\uff0c\u6211\u662f[\u516c\u53f8]\u7684[\u540d\u5b57]\u3002\u6211\u60f3\u8a0e\u8ad6[\u4e3b\u984c]\u3002\u8acb\u5728\u65b9\u4fbf\u6642\u56de\u96fb\u7d66\u6211\uff0c\u6211\u7684\u865f\u78bc\u662f[\u865f\u78bc]\u3002)<\/li>\n<li>&#8220;Hey [name], it&#8217;s [your name]. Just calling to check in. Give me a ring when you get a chance. Bye!&#8221; (\u563f[\u540d\u5b57]\uff0c\u6211\u662f[\u4f60\u7684\u540d\u5b57]\u3002\u6253\u4f86\u804a\u804a\u8fd1\u6cc1\u3002\u6709\u7a7a\u56de\u6211\u96fb\u8a71\u5427\u3002\u62dc\uff01)<\/li>\n<\/ul>\n\n\n\n<p>&#8220;Give me a ring&#8221; (\u6253\u96fb\u8a71\u7d66\u6211) is a common British English idiom. In American English, people tend to say &#8220;give me a call.&#8221; Both are perfectly fine.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/18kenglish.com\/wp-content\/uploads\/2026\/03\/06-silhouette-phone.jpg\" alt=\"Professional making a phone call by a glass window\"\/><figcaption>Leaving a clear, concise voicemail is a skill every professional needs (\u7559\u4e0b\u6e05\u695a\u7c21\u6f54\u7684\u8a9e\u97f3\u7559\u8a00\u662f\u6bcf\u4f4d\u5c08\u696d\u4eba\u58eb\u5fc5\u5099\u7684\u6280\u80fd)<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Ending a Call Politely (\u79ae\u8c8c\u5730\u7d50\u675f\u901a\u8a71)<\/h2>\n\n\n\n<p>Knowing how to wrap up a phone call is just as important as knowing how to start one. Here are some natural ways to say goodbye without sounding abrupt (\u7a81\u5140\u7684).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Thank you for your time. Have a great day!&#8221; (\u8b1d\u8b1d\u4f60\u7684\u6642\u9593\uff0c\u795d\u4f60\u6709\u7f8e\u597d\u7684\u4e00\u5929\uff01)<\/li>\n<li>&#8220;I&#8217;ll send you an email with the details we discussed.&#8221; (\u6211\u6703\u5bc4\u4e00\u5c01\u96fb\u5b50\u90f5\u4ef6\uff0c\u9644\u4e0a\u6211\u5011\u8a0e\u8ad6\u7684\u7d30\u7bc0\u3002)<\/li>\n<li>&#8220;It was nice talking to you. Let&#8217;s touch base again next week.&#8221; (\u5f88\u9ad8\u8208\u8ddf\u4f60\u804a\u5929\u3002\u6211\u5011\u4e0b\u9031\u518d\u806f\u7e6b\u3002)<\/li>\n<li>&#8220;Alright, I&#8217;ll let you go. Talk soon!&#8221; (\u597d\u7684\uff0c\u4e0d\u6253\u64fe\u4f60\u4e86\u3002\u6539\u5929\u518d\u804a\uff01)<\/li>\n<li>&#8220;Thanks for calling. Goodbye!&#8221; (\u8b1d\u8b1d\u4f86\u96fb\uff0c\u518d\u898b\uff01)<\/li>\n<\/ul>\n\n\n\n<p>&#8220;Let&#8217;s touch base&#8221; (\u518d\u806f\u7e6b) is a popular expression in the business world. It means to make contact again in the future. You&#8217;ll hear it in <a href=\"https:\/\/18kenglish.com\/%e5%95%86%e6%a5%ad%e8%8b%b1%e6%96%87-email-%e5%af%ab%e4%bd%9c-how-to-write-business-emails\/\">business emails<\/a> and phone calls alike.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Video Call Phrases (\u8996\u8a0a\u901a\u8a71\u7528\u8a9e)<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/18kenglish.com\/wp-content\/uploads\/2026\/03\/09-video-call.jpg\" alt=\"Woman on a video call with colleagues practicing English\"\/><figcaption>Video calls have become the new normal for English communication worldwide (\u8996\u8a0a\u901a\u8a71\u5df2\u6210\u70ba\u5168\u7403\u82f1\u8a9e\u6e9d\u901a\u7684\u65b0\u5e38\u614b)<\/figcaption><\/figure>\n\n\n\n<p>Since 2020, video meetings (\u8996\u8a0a\u6703\u8b70) have become a normal part of working life in Taiwan and around the world. Whether you&#8217;re on Zoom, Google Meet, or Microsoft Teams, these phrases will keep you sounding polished (\u5f97\u9ad4\u7684).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Can everyone hear me okay?&#8221; (\u5927\u5bb6\u90fd\u807d\u5f97\u5230\u6211\u55ce\uff1f)<\/li>\n<li>&#8220;I think you&#8217;re on mute.&#8221; (\u6211\u89ba\u5f97\u4f60\u5fd8\u8a18\u958b\u9ea5\u514b\u98a8\u4e86\u3002)<\/li>\n<li>&#8220;Could you share your screen?&#8221; (\u53ef\u4ee5\u5206\u4eab\u4f60\u7684\u87a2\u5e55\u55ce\uff1f)<\/li>\n<li>&#8220;Sorry, my camera isn&#8217;t working. Let me try to fix it.&#8221; (\u62b1\u6b49\uff0c\u6211\u7684\u76f8\u6a5f\u58de\u4e86\u3002\u8b93\u6211\u8a66\u8457\u4fee\u5fa9\u3002)<\/li>\n<li>&#8220;There seems to be a lag. Can you repeat the last part?&#8221; (\u597d\u50cf\u6709\u5ef6\u9072\u3002\u53ef\u4ee5\u518d\u8aaa\u4e00\u6b21\u6700\u5f8c\u90a3\u6bb5\u55ce\uff1f)<\/li>\n<li>&#8220;I&#8217;ll drop the link in the chat.&#8221; (\u6211\u628a\u9023\u7d50\u8cbc\u5728\u804a\u5929\u5ba4\u3002)<\/li>\n<li>&#8220;Let me share my screen to walk you through this.&#8221; (\u8b93\u6211\u5206\u4eab\u87a2\u5e55\u5e36\u4f60\u770b\u4e00\u4e0b\u3002)<\/li>\n<\/ul>\n\n\n\n<p>&#8220;I think you&#8217;re on mute&#8221; might be the most spoken sentence of the decade. If you&#8217;ve sat through any online meeting, you&#8217;ve heard it \u2014 and probably said it yourself. Knowing these tech-related phrases (\u79d1\u6280\u76f8\u95dc\u7528\u8a9e) is non-negotiable for modern office work.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/18kenglish.com\/wp-content\/uploads\/2026\/03\/07-red-telephone.jpg\" alt=\"Classic red telephone on a wooden table\"\/><figcaption>From classic landlines to modern video calls \u2014 phone English keeps evolving (\u5f9e\u50b3\u7d71\u96fb\u8a71\u5230\u73fe\u4ee3\u8996\u8a0a\u901a\u8a71\uff0c\u96fb\u8a71\u82f1\u8a9e\u4e0d\u65b7\u9032\u5316)<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Dealing with Problems on the Phone (\u96fb\u8a71\u4e2d\u8655\u7406\u554f\u984c)<\/h2>\n\n\n\n<p>Not every call goes smoothly. Sometimes you dial the wrong number (\u6253\u932f\u96fb\u8a71), sometimes the connection drops (\u65b7\u7dda), and sometimes you get stuck in automated menu hell. Here&#8217;s how to handle those situations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;I&#8217;m sorry, I think you have the wrong number.&#8221; (\u62b1\u6b49\uff0c\u6211\u60f3\u4f60\u6253\u932f\u96fb\u8a71\u4e86\u3002)<\/li>\n<li>&#8220;I&#8217;m afraid [person] isn&#8217;t available right now. Can I take a message?&#8221; (\u6050\u6015[\u67d0\u4eba]\u76ee\u524d\u4e0d\u5728\u3002\u9700\u8981\u6211\u5e6b\u4f60\u7559\u8a00\u55ce\uff1f)<\/li>\n<li>&#8220;We got disconnected. Sorry about that \u2014 where were we?&#8221; (\u6211\u5011\u525b\u624d\u65b7\u7dda\u4e86\u3002\u62b1\u6b49\u2014\u2014\u6211\u5011\u8aaa\u5230\u54ea\u4e86\uff1f)<\/li>\n<li>&#8220;I&#8217;m having trouble hearing you. Let me call you back.&#8221; (\u6211\u807d\u4e0d\u592a\u6e05\u695a\u3002\u8b93\u6211\u56de\u64a5\u7d66\u4f60\u3002)<\/li>\n<li>&#8220;Could you give me a reference number, please?&#8221; (\u53ef\u4ee5\u7d66\u6211\u4e00\u7d44\u53c3\u8003\u7de8\u865f\u55ce\uff1f)<\/li>\n<\/ul>\n\n\n\n<p>&#8220;Can I take a message?&#8221; is the go-to phrase when someone isn&#8217;t available. It shows you&#8217;re helpful and professional. If you&#8217;re the one leaving a message, you can say: &#8220;Could you let [person] know that [your name] called?&#8221; (\u53ef\u4ee5\u8f49\u544a[\u67d0\u4eba]\u8aaa[\u4f60\u7684\u540d\u5b57]\u6253\u904e\u96fb\u8a71\u55ce\uff1f)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Phone English for Everyday Life in Taiwan (\u53f0\u7063\u65e5\u5e38\u751f\u6d3b\u96fb\u8a71\u82f1\u8a9e)<\/h2>\n\n\n\n<p>Phone calls aren&#8217;t only for the office. Here are some real-life situations where you might need phone English in Taiwan.<\/p>\n\n\n\n<p><strong>Calling to make a reservation (\u6253\u96fb\u8a71\u8a02\u4f4d):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;I&#8217;d like to book a table for two at 7 PM tonight, please.&#8221; (\u6211\u60f3\u9810\u8a02\u4eca\u665a\u4e03\u9ede\u5169\u4f4d\uff0c\u9ebb\u7169\u4f60\u4e86\u3002)<\/li>\n<li>&#8220;Do you have any availability this Saturday?&#8221; (\u9019\u9031\u516d\u6709\u7a7a\u4f4d\u55ce\uff1f)<\/li>\n<\/ul>\n\n\n\n<p><strong>Calling a doctor&#8217;s office (\u6253\u96fb\u8a71\u7d66\u8a3a\u6240):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;I&#8217;d like to schedule an appointment with Dr. [name].&#8221; (\u6211\u60f3\u9810\u7d04[\u91ab\u751f\u59d3\u540d]\u7684\u9580\u8a3a\u3002)<\/li>\n<li>&#8220;I need to reschedule my appointment. Is Thursday available?&#8221; (\u6211\u9700\u8981\u6539\u7d04\u3002\u8acb\u554f\u9031\u56db\u6709\u7a7a\u55ce\uff1f)<\/li>\n<\/ul>\n\n\n\n<p><strong>Calling about a delivery (\u8a62\u554f\u7269\u6d41\u914d\u9001):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;I&#8217;m calling to check on the status of my order.&#8221; (\u6211\u6253\u4f86\u67e5\u8a62\u8a02\u55ae\u7684\u72c0\u614b\u3002)<\/li>\n<li>&#8220;My package hasn&#8217;t arrived yet. The tracking number is\u2026&#8221; (\u6211\u7684\u5305\u88f9\u9084\u6c92\u5230\u3002\u8ffd\u8e64\u865f\u78bc\u662f\u2026\u2026)<\/li>\n<\/ul>\n\n\n\n<p>These everyday scenarios (\u65e5\u5e38\u60c5\u5883) are where your phone skills really get tested. Practise them with a study buddy or even by yourself \u2014 read the phrases out loud until they feel natural. For more <a href=\"https:\/\/18kenglish.com\/travel-english-essential-phrases-trip-abroad\/\">essential English phrases for real-world situations<\/a>, check out our travel English guide.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/18kenglish.com\/wp-content\/uploads\/2026\/03\/08-woman-headset.jpg\" alt=\"Smiling woman wearing headset for English phone conversations\"\/><figcaption>Practice makes perfect \u2014 the more you practise phone English, the easier it gets (\u719f\u80fd\u751f\u5de7\u2014\u2014\u96fb\u8a71\u82f1\u8a9e\u7df4\u7fd2\u8d8a\u591a\u5c31\u8d8a\u5bb9\u6613)<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Watch and Learn: Phone English in Action (\u89c0\u770b\u5b78\u7fd2\uff1a\u96fb\u8a71\u82f1\u8a9e\u5be6\u6230)<\/h2>\n\n\n\n<p>Sometimes hearing the phrases in context helps more than reading them on a page. This great video from Bob the Canadian walks you through practical phone phrases with clear pronunciation (\u767c\u97f3) and real-life examples.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Learn English Phone Phrases \ud83e\udd33\ud83d\udcf1\ud83d\udcf6\" width=\"720\" height=\"405\" src=\"https:\/\/www.youtube.com\/embed\/u40ZKHC98k0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption>Learn English Phone Phrases \u2014 Bob the Canadian<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Quick-Reference Cheat Sheet (\u5feb\u901f\u53c3\u8003\u5c0f\u6284)<\/h2>\n\n\n\n<p>Cut this out (or screenshot it) and stick it next to your desk phone. These ten phrases will get you through 90% of phone calls.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>&#8220;Good morning, this is [name] speaking.&#8221; (\u65e9\u5b89\uff0c\u6211\u662f[\u540d\u5b57]\u3002)<\/li>\n<li>&#8220;May I speak to [person], please?&#8221; (\u8acb\u554f\u53ef\u4ee5\u627e[\u67d0\u4eba]\u55ce\uff1f)<\/li>\n<li>&#8220;Could you hold for a moment?&#8221; (\u53ef\u4ee5\u7a0d\u7b49\u4e00\u4e0b\u55ce\uff1f)<\/li>\n<li>&#8220;I&#8217;ll transfer you now.&#8221; (\u6211\u73fe\u5728\u5e6b\u4f60\u8f49\u63a5\u3002)<\/li>\n<li>&#8220;Could you repeat that, please?&#8221; (\u53ef\u4ee5\u518d\u8aaa\u4e00\u6b21\u55ce\uff1f)<\/li>\n<li>&#8220;Sorry, you&#8217;re breaking up.&#8221; (\u62b1\u6b49\uff0c\u8a0a\u865f\u4e0d\u597d\u3002)<\/li>\n<li>&#8220;Can I take a message?&#8221; (\u9700\u8981\u7559\u8a00\u55ce\uff1f)<\/li>\n<li>&#8220;I&#8217;ll call you back.&#8221; (\u6211\u6703\u56de\u96fb\u7d66\u4f60\u3002)<\/li>\n<li>&#8220;Let me read that back to you.&#8221; (\u6211\u8986\u8ff0\u4e00\u904d\u7d66\u4f60\u807d\u3002)<\/li>\n<li>&#8220;Thank you for calling. Goodbye!&#8221; (\u8b1d\u8b1d\u4f86\u96fb\uff0c\u518d\u898b\uff01)<\/li>\n<\/ol>\n\n\n\n<p>Phone calls don&#8217;t have to be terrifying. With the right phrases in your toolkit (\u4f60\u7684\u5de5\u5177\u7bb1), you can handle everything from a casual chat with a friend to a high-stakes business call. Start by picking five phrases from this article and using them in your next call. Before you know it, you&#8217;ll be the person your coworkers (\u540c\u4e8b) ask to answer the phone.<\/p>\n\n\n\n<p>If you found this helpful, check out our guides on <a href=\"https:\/\/18kenglish.com\/english-job-interview-questions-answers\/\">English job interview phrases<\/a> and <a href=\"https:\/\/18kenglish.com\/english-presentation-skills-tips-taiwan\/\">how to present in English<\/a>. And for a deep dive into polite language, the <a href=\"https:\/\/www.bbc.co.uk\/learningenglish\/english\/features\/english-at-work\" target=\"_blank\" rel=\"noopener\">BBC&#8217;s English at Work<\/a> series is a fantastic free resource. You can also explore <a href=\"https:\/\/learnenglish.britishcouncil.org\/skills\/speaking\" target=\"_blank\" rel=\"noopener\">British Council&#8217;s speaking practice<\/a> for more guided exercises.<\/p>\n\n\n\n<p>Now go pick up that phone. You&#8217;ve got this. &#x1f4de;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u1ed7i khi \u0111i\u1ec7n tho\u1ea1i reo \u1edf n\u01a1i l\u00e0m vi\u1ec7c, tim b\u1ea1n c\u00f3 \u0111\u1eadp nhanh kh\u00f4ng? 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